Privacy Policy for soulconsciousjewelry.com
Effective Date: December 1, 2023
Introduction:
At soulconsciousjewelry.com we are committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, and protect your personal data when you visit our website and purchase our handmade metaphysical jewellery. By using our website, you consent to the practices described in this policy.
Information We Collect:
- Personal Information: When you make a purchase, we may collect your name, shipping and billing addresses, email address, and phone number.
- Payment Information: We do not collect or store payment information directly. All payments are processed through secure third-party payment processors.
- Order History: We maintain a record of your purchase history, which includes details of the products you’ve bought.
- Communications: We may collect your email address when you subscribe to our newsletter, contact us, or engage in customer support interactions.
How We Use Your Information:
- Order Fulfillment: We use your personal information to process and fulfill your orders, including shipping and handling.
- Customer Support: Your contact information helps us assist you with inquiries, issues, or requests related to our products or services.
- Newsletter: If you subscribe, we may use your email address to send you newsletters about our products, promotions, or updates. You can opt-out at any time.
- Marketing: We may use your information to personalize marketing messages or target advertising on our website or other platforms.
Data Security:
We take data security seriously. We use industry-standard security measures to protect your personal information and payment details from unauthorized access.
Third-Party Services:
Our website may contain links to or integrations with third-party services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
Data Retention:
We retain your personal information as long as necessary to fulfill the purposes described in this policy, or as required by law.
Your Rights:
You have the right to access, correct, delete, or object to the processing of your personal information. To exercise these rights, please contact us through the contact information provided below.
Contact Information:
For privacy-related concerns or inquiries, please contact us at
| support@soulconsciousjewelry.com |
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
Note: you may want to further detail your cookie policy, and link to that section from here.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.
We share information with third parties who help us provide our orders and store services to you; for example:
Payments
In this subsection you should list which third party payment processors you’re using to take payments on your store since these may handle customer data. We’ve included PayPal as an example, but you should remove this if you’re not using PayPal.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Changes to this Privacy Policy:
We may update this privacy policy to reflect changes to our information practices. We encourage you to review this policy periodically.
