Enhanced Customer Support and Returns Policy
We are deeply committed to your peace of mind at Soul Conscious Jewelry throughout your shopping experience. Your satisfaction is our top priority, and we’re here to provide solutions if you encounter discomfort during your shopping journey. We understand that sometimes, things don’t go as planned, and we want to make it right for you.
Order Cancellation or Editing: Our primary objective is to process orders swiftly and flawlessly. If, for any reason, you need to cancel or edit your order, please don’t hesitate to reach out to us at support@soulconsciousjewelry.com
as soon as possible. Once an order is processed, we cannot modify it as it’s already coming to you.
Issues with Your Items: We aspire to create a supportive and joyful experience with our brand. If you need any help with your items, please let us know. There’s no need to return the item(s) immediately. Share images or videos of the problem with us at support@soulconsciousjewelry.com, and we’ll do our utmost to assist you. We take pride in making this process as seamless as possible for your convenience.
Note: Ensure you contact us and share images/videos within 30 days of receiving the item(s). Requests beyond this period may not qualify for a replacement.
Refunds: We sincerely apologize if our items are not meeting your expectations. In such situations, don’t hesitate to contact us at support@soulconsciousjewelry.com and provide us with images/videos illustrating the issue with the item(s) you’ve received. We are eager to understand your concerns to help us improve our products and overall service for the future.
Upon approval, we will initiate the refund process promptly. Please note that the refund may take up to 30 days to be credited to your debit/credit card or 3-5 business days for PayPal payments.
Note: Be sure to contact us and share images/videos within 30 days of receiving the item(s). Requests submitted after this period will not be eligible for a refund.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
No Refund Policy for Earrings and Sets with Earrings – Embrace Your Perfect Pair with Confidence
At Soul Conscious Jewellery, we take pride in delivering exquisite earrings crafted with precision and care. Choosing the perfect pair is a deeply personal and exciting experience; we want you to feel confident.
To ensure the highest hygiene and customer safety standards, we have implemented a strict “No Refund” policy for earrings. This policy aligns with industry practices and health regulations, prioritizing your well-being and the integrity of our products.
We encourage you to explore our diverse collection, knowing each pair is meticulously crafted to meet our quality standards. Our team is dedicated to providing detailed product information, including materials used, dimensions, and care instructions, to assist you in making an informed decision.
Should you have any inquiries or require further assistance, our customer support team is readily available to address your concerns. We are committed to your satisfaction and are here to ensure your shopping experience with us is exceptional.
Thank you for choosing Soul Conscious Jewelry for your jewellery needs. Embrace the beauty of your selected earrings, knowing that every piece is designed to complement your unique style.
Note on No Return Policy or Refunds on Digital Products
Description: We would like to inform our valued customers that, as a policy, we do not accept returns or offer refunds on digital items. It includes a range of digital products available in our store. Once a digital item has been purchased and delivered, it is considered non-returnable and non-refundable.
Key Points:
- Digital Product Nature: Understand that digital items, such as downloadable files, software, or other digital content, have unique characteristics that differ from physical products. Once the digital product is delivered, it cannot be reclaimed or returned.
- Purchase Assurance: Please ensure that you review all product details, specifications, and compatibility before making a purchase. We are committed to providing accurate information to help you make informed decisions about your digital purchases.
- No Refund Policy: Our no-return and no-refund policy on digital items is in place to maintain fairness and consistency for all customers. This policy is designed to align with the digital nature of our products.
- Customer Support: Despite the no-return policy, our customer support team can address any issues or concerns you may encounter with the digital items you purchase. Please reach out to us, and we will make every effort to assist you within the parameters of our policy.
- Secure Transactions: Rest assured that all transactions involving digital items are conducted securely, and our platform is equipped to provide a seamless and protected shopping experience.
Your Understanding Matters: We appreciate your understanding and cooperation with our no-return policy on digital items. This policy allows us to maintain the integrity of our digital product offerings while ensuring that your transactions are handled transparently and securely.
Feel free to contact our customer support team if you have any questions or require assistance regarding our digital items or policies. We are here to provide the best possible aid in the framework of our established policies. Thank you for being a valued member of our digital community.
Special Offers and Free Items: Items received as part of special offers, including free items, are considered final sale. Please be aware that returns and exchanges are not available in these cases.
Our Environmentally Conscious Approach: Soul Conscious Jewelry is committed to minimizing the environmental impact of our business decisions and actions. We do this by encouraging a “no return” policy for our items. We aim to reduce the number of returns, as we are acutely aware of their adverse environmental effects. Returns result in extra materials for repackaging, increased transportation-related fuel consumption, elevated carbon dioxide emissions, and expanded landfill waste.
Our mission is to lead by example and inspire you to think about the planet when you shop. Your conscious choices can make a significant difference in reducing the carbon footprint and protecting our environment. Thank you for joining us in this essential endeavour!
If you have any questions or need further assistance, don’t hesitate to contact us at support@soulconsciousjewelry.com. We’re here to support you and ensure your shopping experience is as positive and sustainable as possible.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@magicdealsonline.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@magicdealsonline.com and send your item to: 66506 Kawkawa Lake Road, B.C. Canada V0X1L1
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 66506 Kawkawa Lake Road, B.C. Canada V0X1L1
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@soulconsciousjewelry.com for questions related to refunds and returns.
